Privacy Policy

Last updated: 2024

Xagiwa ("we", "us", "our") provides space organisation and apartment planning services and operates this website. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains what personal data we collect through this website, why we collect it, how long we keep it, who we share it with, and what rights you have.

1. Who We Are

Xagiwa
93 Alcester Road
Birmingham, B55 9BT
United Kingdom
Email: [email protected]
Phone: +44 121 436 8001

Xagiwa is the data controller responsible for the personal data processed through this website.

2. Personal Data We Collect

This website collects personal data through the contact/enquiry form. The data we ask for is limited to what is necessary to respond to your enquiry, and typically includes:

Your name
Your email address
Your telephone number (if you choose to provide it)
The content of your message, including any details you share about your property or project

We do not collect any other personal data through this website, and we do not use any analytics or tracking tools to profile visitors.

3. Why We Process Your Data

We use the personal data submitted through the form for the following purposes:

To respond to your enquiry about our apartment organisation services
To provide quotes, proposals, or scheduling information you have requested
To maintain a record of communications for our legitimate business purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

Consent — where you voluntarily submit the contact form, you consent to us processing your data to respond to you.
Legitimate interests — we have a legitimate interest in responding to enquiries and maintaining reasonable business records, provided this does not override your rights and freedoms.
Contractual necessity — where your enquiry leads to a service agreement, we process data as necessary to prepare for or perform that contract.

5. How Long We Keep Your Data

We retain personal data submitted through the contact form only for as long as necessary to respond to your enquiry and, where applicable, to fulfil any resulting service arrangement. Enquiry data that does not result in a service relationship is generally retained for no longer than 12 months, after which it is securely deleted. Where a service agreement is formed, records may be retained for the duration required to meet our contractual and legal obligations, such as accounting requirements.

6. Who We Share Your Data With

We do not sell or rent your personal data. We may share personal data with:

Service providers who support our email and website hosting infrastructure, strictly for the purpose of operating this website and handling correspondence
Professional advisers (such as accountants) where necessary for our legitimate business operations
Authorities or regulators where required by law

We do not share your data with any advertising or analytics networks. As noted below, advertising measurement on this site is limited strictly to the confirmation page and only occurs after you have given consent.

7. Cookies

This website sets only one cookie: cookie_choice_v1. This cookie stores your consent choice (accepted or declined) and is retained for one year. No other cookies are set by this site. In particular, we do not use analytics cookies, session cookies, CSRF tokens, or any third-party tracking cookies such as those associated with Google Analytics or similar services.

Advertising measurement, where applicable, runs only after you have given your consent via the cookie choice mechanism, and only on the confirmation page following a form submission. It does not run elsewhere on this site and does not run without your consent.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal data where applicable
Right to restrict processing — to request that we limit how we use your data
Right to object — to object to processing based on legitimate interests
Right to withdraw consent — at any time, where processing is based on consent, without affecting prior lawful processing
Right to data portability — to request your data in a portable format, where applicable

To exercise any of these rights, please contact us at [email protected]. We will respond within one month, as required by the UK GDPR.

9. Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal data is processed, please contact us:

Email: [email protected]
Phone: +44 121 436 8001
Post: Xagiwa, 93 Alcester Road, Birmingham, B55 9BT, United Kingdom

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "last updated" date.